no matter who you call for customer service they suck try d-link for a modem router config they tell me my router cant contect to my modem cause on is netgear and one is dlink 20 minutes later after the put you on hold (to tell you the best new router to buy the the sell) i had it connected so i RAGED at them ive though it was connect fine the indian said "no no you must by this dlink router ($400) because netgear routers are not compatable) Fail its still working